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All goods (except items represented AS IS) purchased from House 2 Home Auctions & Liquidations carry a 7-day warranty from the point of pickup from our location.
Returns are accepted when the item/lot is not as described (defective, missing parts, incomplete, or not functional) AND the item is returned to us within the 7-day period in the original unused sold condition and with all of the packaging it was sold with. All items must be pre-inspected by the customer before assembling – once an item is assembled, we are unable to offer assistance with returns or partial refunds. Returns will not be considered for items missing packaging or having minor cosmetic defects due to the nature of our business. Customers will be required to demonstrate the issues or defects prior to any returns being approved.
In the interest of making the return process an efficient one, we ask that you have as much evidence, photo or video, available to accompany your return so that we may use this as reference during the process.
House 2 Home Auctions & Liquidations may require the customer to leave the item with us for a period of time to test the item in order to verify the issue responsible for the return.
If you wish to return an item, please send us an email.
House 2 Home Auctions & Liquidations
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